Our Vision, Values and Patient Promise
At St Wilfrid’s Hospice, we are dedicated to providing high quality, specialist end-of-life care to our local community. Our Vision and Values are key in ensuring that we can continue to provide these services to those who need them.
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Our Values
Compassion
Patients, loved ones, supporters and colleagues receive the best care with us. All are listened to, receive acts of kindness as and when it is needed and are treated with respect and empathy as individuals, regardless of circumstance.
Excellence
Patients, loved ones, supporters and colleagues interact with us at our best. They know we will have learnt from our experiences, and make improvements in practice.
Integrity
Patients, loved ones, supporters and colleagues are treated with authenticity and with their best interests at the forefront. They are respected and feel they can trust in our honesty.
Responsibility
Patients, loved ones, supporters and colleagues are treated in a professional manner; they can rely on us to be proactive, supportive and take responsibility. They view us caring for each other and taking a collective responsibility for our resources and the environment.
Collaboration
Patients, loved ones, supporters and colleagues enjoy feeling part of our team and that we will be successful together, sharing the same aims and goals, feeling communicated with and understanding our role in supporting them.
The importance of our Values to our employees
Watch our video talking to some of St Wilfrid’s employees about our Values and what they mean to them.
Our Vision
Our vision is for all dying people and their loved ones to have access to the support and care they need.
For our vision to succeed, it is vital that we welcome, understand the needs of, and can support people with diverse backgrounds, characteristics and needs. It is also core to our success that our employees, volunteers and supporters champion equality, embrace our spirit of inclusivity and reflect the diversity of the community we serve.
Our Patient Promise
We are committed to making a difference to our patients, their loved ones and all of our supporters.
From the way we care, how we communicate and how we raise funds, everything is done to continue the incredible end-of-life services we provide.
Download our Gifts in Wills Guide
Having St Wilfrid’s those last two days made all the difference. We can actually remember our last shared laugh with Mum – with us riding the stair lift up and down sharing and spilling cups of tea on the way up and down, with mum listening in from her bedroom. It’s those simple little moments that take you back and you can cherish ever afterward.
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