The Hospice has been furnished to a high standard with specialist equipment to aid your comfort and support independence.

Your privacy and dignity are very important to us, and you will be cared for in a single room with an en-suite shower room on our ward.

It’s important that you bring in all your current medication and any walking aids.

Most people bring in their nightclothes, dressing gown, slippers and toiletries. We encourage you to bring in clothes for when you feel able to get dressed during the day.

We serve breakfast, lunch and dinner; if required there are snacks and drinks available throughout the day, evening and night. Our chef will visit you daily to check your menu choices and any special dietary requirements you may have. If you would like something that is not on the menu, please ask.

The ward kitchen is an area for you and your visitors to use. We also have our Coffee Shop available.

Please note changes to visiting under COVID-19 guidance

We have had to make some changes to our visiting times as  a result of the COVID-19 pandemic.

Numbers of visitors are restricted to 6 named visitors for the duration of the patient’s stay, with 2 visitors at any one time to maintain social distancing. We are not able to welcome pets at the moment.

All visitors (including coming to complementary therapy or bereavement support) are required to complete a Lateral Flow device test on the day of visiting. We will ask to see evidence of your negative Lateral Flow device test result before you enter the Hospice. We have testing kits that we can give you or we can arrange for you to have your test on the ward before visiting your loved one. In the event that your result is positive, you are unlikely to be able to visit and we will guide you as to next steps.

Please can you let our ward reception team know who will be visiting and at what time on a daily basis so we can monitor numbers. The same applies to any visiting professional.

Visiting times are 11am to 8pm– however please be mindful that our patients may be very fatigued and may not want to have visitors throughout this period.

Please enter the ward via the main Hospice entrance and leave via the Ambulance doors next to the ward reception. For security and fire regulations please sign in using the visiting book in Main Reception.

The Main entrance is open Monday to Friday: 8.30am to 5.30pm and Saturday and Sunday: 11am to 3pm.

Please use the Ambulance entrance when the Main Reception is closed, there is a door bell to the right of the doors. There may be times where there is no one at the Ward Reception desk, the staff may be with patients, but we will endeavour to answer the bell as soon as can. In the event that you feel that you are waiting too long please call the ward telephone number 01243 755808 to alert the nursing staff.

We request that all visitors wear a face mask when visiting. Please use one of our masks that are available at each entrance. We have masks available for patients who have a hearing impairment and need to lip read, please ask the nursing staff. In the event that you are exempt from wearing a mask please let us know.

In addition to wearing your mask it is important that you wash your hands thoroughly and regularly, particularly when you are entering and leaving patient rooms.

Onsite parking is free for visitors with easy access to the building. Visitors are asked to keep the ambulance bay at the patient entrance clear. Walton Lane is a narrow country lane and visitors are strongly advised not to park along the lane.