Non-clinical Retail

Charity Shop Manager – Midhurst (Part time or Full time)

Natascha de Castro
Natascha de Castro

Passionate about Retail, the environment and want to make a difference to local lives?

Are you creative, confident and adaptable with a passion for sustainability? We have a fantastic opportunity to join our Midhurst team as a Charity Shop Manager and raise income for St Wilfrid’s Hospice.

We are an independent local charity based in Bosham, Chichester, we offer a wide range of services to support our patients who are living with a life limiting or terminal illness.

The work we do makes a real difference and our Hospice supports over 330 patients at any one time.

Read about the difference we make to local lives

Being a Charity Shop Manager at St Wilfrid’s

As a Charity Shop Manager, you’ll have the autonomy to run your shop using your creativity and skills to develop an exciting commercial offer. You’ll need to have experience of managing people, be passionate about retail and sustainability, have a can-do attitude and always put the customer’s needs first.

Leading from the front; you’ll be primarily based on the shop floor and motivating your team to be the very best they can be. You’ll be building relationships within the local community and Hospice, working with a dedicated team of staff and volunteers to generate funds that support our patients’ care.

You will need to have strong skills in communication, organisation and IT for this hands on role.

We want to stand out from other charity retailers by offering a variety of high quality and unique items. You will play an integral role in manually processing donations, researching the items and pricing them for the best return.

You’ll find scope here to grow your skills, progress and develop within the organisation. We have 12 shops where you’ll find friendly faces and lots of opportunities to collaborate.

This role will be full of variety; from accepting donations to designing eye-catching window displays and training volunteers. Every day is different, challenging and extremely rewarding. Although we are seeking someone on a permanent basis, we’d also be interested to hear from you if you’re looking for an interim or shorter term role.

As a Shop Manager with St Wilfrid’s Hospice, you know that you are having a direct impact on the lives of local people.

Shop hours

It’s important to know that our Midhurst shop trades six days a week, so regular weekend work is required.

Equality, Diversity and Inclusion at St Wilfrid’s

We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected. Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.

We want to hire talented people and to make sure our processes don’t exclude or disadvantage people with disabilities or different needs. Please let us know what would help you apply for our role – we’re happy to be flexible with our process to make sure you can shine. To do this you can email, call 01243 775302, or pop in and ask at Reception for HR.

We guarantee an interview for candidates with disabilities who meet the essential criteria for the role.

Qualifications and Experience

  • Experience of people management (Essential)
  • At least 2 years Charity and/or commercial retail experience at a management level (Desirable)
  • Charity retail experience (Desirable)
  • Volunteering experience (Desirable)
  • Right to Work in the UK (Essential)

What we offer you

All Hospice employees are offered the following benefits:

  • Annual Leave – Our generous holiday entitlement starts at 27 days per year, plus bank holidays, and increases with service
  • Healthcare – Access to a contributory health plan for you and family members, covering a range of benefits including eyecare and physiotherapy
  • Employee Assistance Programme (EAP) – Access to free and confidential Virtual GP advice, Counselling and Legal Support
  • Continuation of existing NHS Pension Scheme Membership  – And recognition of reckonable service for certain benefits
  • Generous Pension – With 7.5% employer contribution for staff not in the NHS pension scheme
  • Life Assurance Scheme – Should the worst happen while you’re working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)
  • Staff discount – In all our community charity shops and eligibility for the Blue Light Card discount scheme

How to Apply

  1. Please send a CV to and tell us what attracted you to this role and to our organisation
  2. Complete our Equality, Diversity and Inclusion questionnaire by following this link

Alternatively, please complete our Hospice Application Form (Section A and B) and return to:

01243 755183

Interview Information

Interviews are scheduled to take place on Monday 1st and Tuesday 2nd July 2024.

Please note this vacancy may close early if sufficient applications have been received