Blog End of life care Hospice News

Talk about ECHO

Freddie Chandler
Freddie Chandler

It’s good to talk. Nicki Hughes, St Wilfrid’s Hospice Community Services Clinical Lead, tells us this Hospice Care Week all about the echo service and how we’re asking for feedback to make it even better in the future for patients in West Sussex.

“Sometimes speaking to an expert professional is the fastest way to check information, reassure yourself, or feel a little better.

When you’re feeling unwell or you’re caring for a loved one with a life limiting or terminal illness, it’s good to know that there is someone available on the phone to support you. St Wilfrid’s Hospice team work in collaboration with other healthcare agencies to provide a single point of contact for patients called echo. echo stands for end of life care hub.  This means you can get support and advice from a nurse on the phone 24 hours a day 7 days a week, in addition to our usual hospice services.

We are always striving to give excellent care and improve our services and your feedback is an important part of that. Have you had experience of using echo? If so, we want to hear your thoughts, to help us make the service even better in the future.

On Thursday 20th October (1pm to 4pm), we are hosting an opportunity for you to come to the Living Well Centre at the Hospice and share your feedback about using echo. You’ll be able to chat about your experience of using echo, have a cup of tea or coffee, and a hand massage if you like to. There is onsite parking available.

If you can’t attend the event, there will also be a virtual event on Monday 17th November at 7.30 until 8.30pm.”

If you’d like to share your views without attending an event, please do complete the feedback survey here:

To confirm your place either in person or online, simply email Patient Advice and Liaison Service (PALs) on sc-tr.patientexperience@nhs.net or call 01273 242292.

Patient care is the reason our charity exists, so thank you for taking the time to share your views. It really helps us make improvements to our vital hospice services for our community.

 

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