Guidance on Covid-19

Coronavirus Update 20th April 2021 - Update to Patient visiting guidance

The In Patient Unit is operating normally again now. We have extensive infection prevention and control measures in place to prevent and manage coronavirus infections. These include separating the building into contact and non-contact areas, compulsory face masks to be worn, strict hand washing regimes, social distancing throughout the Hospice, and use of medical PPE.

We are regularly testing our staff and volunteers for COVID-19 infection. Our expert care in the local community in people’s homes continues to be delivered at this time. Essential clinical services continue, but we have ceased non-essential activities, such as Hospice tours and face to face meetings. Our Living Well Centre services, bereavement services and education courses are taking place digitally and over the phone. 

The ward areas of our building meet Government guidelines for safety and infection control practices. For other areas of our building we are required to risk assess to ensure a COVID secure workplace – please see our risk assessment here.

 

Lockdown notice from our Chief Executive

At St Wilfrid’s Hospice we have continued to care for our patients and their loved ones throughout the global pandemic and both national lockdowns, and now in the third national lockdown this continues to be our mission. We have adapted our care, opening four additional beds this year to help ease the pressure on the wider healthcare system, and adapting our delivery of care to include regular phone and video calls, as local people in our community with life-limiting illnesses remain our priority. Whilst under strict guidelines, the Hospice is still open to in-patients and limited visitors, and our Community nursing teams are still visiting patients who need our support. Our hardworking teams are dedicated to providing excellent care, and we thank all of our supporters who continue to donate and fundraise for us.

As a charity, most of our income comes from donations, legacies, fundraising and our charity shops. Our fundraising has been severely affected, and as our shops close once again, not bringing in the vital funds we need, we thank all of our shoppers and donors and ask you to shop online with us as our eBay shop remains open for business. If you’d like to get involved in fundraising in aid of St Wilfrid’s or make a donation, we have lots of options available.

As we support some of the most vulnerable members of our community, we thank everyone who is continuing in their own daily lives to reduce the spread of the virus until the vaccine is available to all those who need it most. If you have any questions about your care or a loved one, please do call our reception on 01243 775302 who will be able to help put you through to one of our team.

- Alison Moorey, Chief Executive of St Wilfrid's Hospice

 

Visiting the Hospice 

We request that only two members of family or loved ones visit in the In Patient Unit by appointment only, and to do so without pets. Patients will be asked to nominate a maximum of four loved ones who may visit, with alternative means of staying in touch encouraged. If you are not a nominated visitor you will not be permitted access to the Hospice. If you wish to discuss this, please contact the nurse in charge. We cannot offer overnight stays for loved ones at the moment.

All visitors will be asked to take a weekly Lateral Flow Device COVID-19 Test (LFD), with help from our clinical team. For those individuals who complete a LFD as part of their usual practice, sharing a negative result obtained within 24 hours of the visit to the Hospice is accepted by the Hospice team as evidence and these people will not require an additional LFD test.  All visitors will undergo mandatory temperature screening, rigorous hand washing and will be asked to wear personal protection equipment as directed. Please see this leaflet for further details.

As per Government guidance, if you feel at all unwell and in particular have a new, continuous cough or high temperature, loss of taste or sense of smell, please DO NOT VISIT. Whilst we are grateful for the support of our local community we politely request that ALL non-essential visitors refrain from visiting the Hospice at this time.

Letters to loved ones

As visiting hours and numbers of visitors have had to be restricted at the Hospice during the ongoing coronavirus pandemic, we'd like to make it easier for you to keep in touch with your friends or family members while they're staying on our In Patient Unit. Many patients will be able to pick up the phone and call or message their friends and family members themselves. However, not all will be able to do this.

If you would like to send a message or a letter to a loved one who is currently an in patient at St Wilfrid’s Hospice in Bosham, please do so by email.

Email: ward.patients@stwh.co.uk

This email address is monitored from 09:00 – 17:00 Monday to Friday. Letters and messages sent through after 16:00 (or anytime on a Saturday or Sunday) will be delivered the next working day.

  • At the beginning of your letter or message, please clearly state the patient's full name. At the end of the message make sure to put your own name, so that your loved one knows who the message has come from.
  • We will only accept messages addressed to specific patients from their family members or friends. We will not accept letters addressed to an anonymous patient, and will be unable to pass them on.
  • If you would like to include pictures or photos with your message, we would ask that you don’t send large files over 3mb.
  • Please note, email is not a guaranteed secure method of communication. Please do not send any personal or sensitive information. Any information sent by email is at the sender's own risk.
  • We cannot discuss a patient’s care or health via this email address.

The In Patient Services team will print out your message and deliver it to your loved one. If the patient is well enough, they can read it themselves. If not, a member of our team will read the message to them. We will not be able to confirm that individual letters have been passed on and read. However, if there is a problem in identifying the patient or delivering the letter we will let you know that it has not been passed on.

 

If you are attending a St Wilfrid’s Fundraising Event  

Events organised by St Wilfrid’s are reviewed on a case by case basis. Please do check our website for updates. If you are participating in an event organised by a third party in aid of St Wilfrid’s, such as the London Marathon, then please check with the organiser for further information.  

Thank you to everyone who volunteered and donated to our Christmas Tree recycling scheme, we raised over £18,582 for vital Hospice services!

 

Our Shops 

In line with government guidance all our high street shops are closed until further notice.

Shop opening times when we are able to re open will have been adjusted, and will be found here. We have ensured our workplace is a COVID secure workplace in our retail shops, please do see our risk assessments here.

With the adaptation of our donation processing and shop operating practices, safety remains a top priority.

Our staff and volunteers have demonstrated amazing dedication to St Wilfrid’s and our customers while our shops have been closed and we would like to say a big thank you to everyone.

We will continue to trade online on both eBay and Amazon and urge the public to continue to support their local Hospice through this time.

 

If you are a Hospice Volunteer 

If you are a volunteer then please follow the Public Health England guidance and do not participate in any Hospice activity if you feel unwell or in the at risk age group. Please contact the Hospice to let them know of any absence so that they may plan accordingly.   

 

Following Coronavirus Advice 

If you show signs of symptoms of Coronavirus, please follow Government advice which can be found here: www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response 

 

Support Us 

Your Hospice is a charity providing free care and support to adults in our community who have a life-limiting illness and their families. We only receive a portion of our funding from the NHS and rely on the ongoing support of the community to fund the majority of our vital care activities.

Many people think hospices are all about dying. Through our many different services, we provide care based on compassion. We see the person, not just the patient and believe it is the little things that make a difference to a patient’s quality of life.                                                                       

Every pound raised is important for us to continue to care for more patients with a life-limiting illness, and the people important to them, so that they can make the most of every moment together. Our aim is to ensure that we can continue providing specialist end of life care services both now and in the future. 

That’s why we need your support now more than ever. Please consider donating now.