Guidance on Covid-19

Information on Covid 19 (Coronavirus)    Updated 16/11/2020

At St Wilfrid’s Hospice we care for people with terminal illnesses, so it is important that we take all reasonable steps to protect the wellbeing of those using our services, as well as our staff and those volunteering who are working to ensure our vital services continue. This is particularly relevant and important during the current outbreak of Coronavirus in the UK. 

Essential clinical services continue, but we have ceased non-essential services, which includes all group activities and therapies. This includes our Living Well Centre, bereavement groups, external education courses, face to face meetings and our Hospice tours. 

The ward areas of our building meet Government guidelines for safety and infection control practices. For other areas of our building we are required to risk assess to ensure a COVID secure workplace – please see our risk assessment here.

Visiting the Hospice 

We request that ONLY immediate family or loved ones visit in the inpatient unit by appointment only, and to do so without pets. Patients will be asked to nominate a maximum of two loved ones who may visit, with alternative means of staying in touch encouraged. If you are not a nominated visitor you will not be permitted access to the Hospice. If you wish to discuss this, please contact the nurse in charge. As per Government guidance, if you have a new, continuous cough or high temperature please refrain from visiting. Whilst we are grateful for the support of our local community we politely request that ALL non-essential visitors refrain from visiting the hospice at this time.

Visitors will undergo mandatory screening, rigorous hand washing and will be asked to wear personal protection equipment as directed. Please see this leaflet for further details.

Letters to loved ones

As visiting hours and numbers of visitors have had to be restricted at the Hospice during the ongoing coronavirus pandemic, we'd like to make it easier for you to keep in touch with your friends or family members while they're staying on our In Patient Unit. Many patients will be able to pick up the phone and call or message their friends and family members themselves. However, not all will be able to do this.

If you would like to send a message or a letter to a loved one who is currently an in patient at St Wilfrid’s Hospice in Bosham, please do so by email.

Email: ward.patients@stwh.co.uk

This email address is monitored from 09:00 – 17:00 Monday to Friday. Letters and messages sent through after 16:00 (or anytime on a Saturday or Sunday) will be delivered the next working day.

  • At the beginning of your letter or message, please clearly state the patient's full name. At the end of the message make sure to put your own name, so that your loved one knows who the message has come from.
  • We will only accept messages addressed to specific patients from their family members or friends. We will not accept letters addressed to an anonymous patient, and will be unable to pass them on.
  • If you would like to include pictures or photos with your message, we would ask that you don’t send large files over 3mb.
  • Please note, email is not a guaranteed secure method of communication. Please do not send any personal or sensitive information. Any information sent by email is at the sender's own risk.
  • We cannot discuss a patient’s care or health via this email address.

The In Patient Services team will print out your message and deliver it to your loved one. If the patient is well enough, they can read it themselves. If not, a member of our team will read the message to them. We will not be able to confirm that individual letters have been passed on and read. However, if there is a problem in identifying the patient or delivering the letter we will let you know that it has not been passed on.

If you are attending a St Wilfrid’s Fundraising Event  

Please note that the Moonlight Walk is now a virtual event taking place 5th to 12th September 2020. Find out how you can take the walk in your own way at your own pace here. Events organised by St Wilfrid’s are otherwise going ahead but will be reviewed on a case by case basis. Please do check our website for updates. If you are participating in an event organised by a third party in aid of St Wilfrid’s, such as the London Marathon, then please check with the organiser for further information.  

Our Shops 

Effective from November 2, we will no longer be able to accept donations for any of our shops until further notice.

Shop opening times have been adjusted, details can be found here. We have ensured our workplace is a COVID secure workplace in our retail shops, please do see our risk assessments here.

With the adaptation of our donation processing and shop operating practices, safety remains a top priority.

Our staff and volunteers have demonstrated amazing dedication to St Wilfrid’s and our customers while our shops have been closed and we would like to say a big thank you to everyone.

We will continue to trade online on both eBay and Amazon and urge the public to continue to support their local Hospice through this time.

If you are a Hospice Volunteer 

If you are a volunteer then please follow the Public Health England guidance and do not participate in any Hospice activity if you feel unwell or in the at risk age group. Please contact the Hospice to let them know of any absence so that they may plan accordingly.   

We do need additional short-term volunteers to support our nurses on the ward, so please enquire here if you can help stwh.co.uk/volunteering/vacancies/short-term-volunteering-opportunity

Following Coronavirus Advice 

If you show signs of symptoms of Coronavirus, please follow Government advice which can be found here: www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response 

Support Us 

Your Hospice is a charity providing free care and support to adults in our community who have a life-limiting illness and their families. We only receive a portion of our funding from the NHS and rely on the ongoing support of the community to fund the majority of our vital care activities.

Many people think hospices are all about dying. Through our many different services, we provide care based on compassion. We see the person, not just the patient and believe it is the little things that make a difference to a patient’s quality of life.                                                                             

Every pound raised is important for us to continue to care for more patients with a life-limiting illness, and the people important to them, so that they can make the most of every moment together. 

Our Moonlight Walk is delayed until September and other fundraising events may be cancelled this year due to Coronavirus, which will have a huge impact on our income. 

Our aim is to ensure that we can continue providing specialist end of life care services both now and in the future. 

That’s why we need your support now more than ever. Please consider donating now.