Shop Manager - Chichester

Salary: circa £20,000 per annum
Hours: 37.5 hours per week rota basis, including weekends and bank holidays
End date: Closing date: 31 January 2020

We are looking for a permanent Manager for our Fashion Flagship Shop in our Chichester location.  This is a well-established shop and has lots of potential; the successful applicant will be involved in the development of the Hospice’s retail operation, by contributing and meeting the shops strategic and operational goals.

Reporting to the Retail Development Manager you must have at least 2 years’ experience managing a shop.  You will be responsible for the management of the site and its team of staff and volunteers in a sales driven environment, whilst offering excellent customer service.  This is a hands-on role and involves manual handling. You must be adaptable and able to take responsibility for the shop, be IT competent and have strong communication skills as you will be required to work closely with the other Hospice Retail Managers.

In addition to a competitive salary we offer a comprehensive benefits package which includes a generous holiday entitlement starting at 27 days per year plus bank holiday entitlement (pro rata), a contributory pension scheme, or continuation to the NHS Superannuation Scheme, life assurance, and a contributory cash reimbursement plan.  We offer a friendly, challenging, yet supportive working atmosphere with a committed team of colleagues.

Informal enquiries are welcomed; please contact Lyn Bethan, Operations and Retail Development Manager, on 01243 214054 or by email to



  • Responsible for the management of the site including all retail operations and donation sorting
  • Line Manager responsibility for staff and volunteers in the shop


  • Financial – Maintain all cash, payment and banking systems in accordance with agreed procedures
  • People – Direct reports - Employees, Volunteer


  • Promotes the St Wilfrid’s culture of excellence in patient and people care ensuring that the shops enhance the profile of the Hospice in the community
  • Ensure that customer service is delivered to a high standard in a sensitive and professional manner and that the shop provides a welcoming environment for the customer
  • Responsible for the day to day running of the shop ensuring the shop is adequately manned at all times
  • Contributes to reporting of progress towards meeting relevant strategic and operational goals
  • Provides support to the Director of Retail in maximising the success of the shops
  • Provides the Director of Retail with relevant information to assist with annual budget preparation
  • Manage, support and supervise all staff and volunteers ensuring that the workload is delegated appropriately
  • Manage the sorting of all donations identifying ‘saleable goods’ and items for disposal or transfer to other sites
  • Encourage, monitor and maintain high standards of display and presentation. Manages stock control and rotation
  • Contributes towards ensuring that the Hospice’s exposure to risk is minimised through safe practice and awareness of health and safety and infection control
  • Ensure the shop premises comply with relevant legislation
  • Supports the Director of Retail in ensuring the premises are maintained and secured to ensure the security of the premises, staff, volunteers and stock. Participates in the emergency key holder rota
  • Challenges the staff and volunteers to make continuous improvement
  • Maximises opportunities to publicise all fundraising activities of the Hospice
  • Communicates clearly and regularly with their Line manager and colleagues
  • Ensures that the information from the EPOS system is fully utilised and all paperwork for sales is completed and monitored.
  • Completes periodic audits of all records and submits reports to the Director of Retail
  • Participates in the recruitment and selection of staff and volunteers for the site with the Trading Manager
  • Stretches and develops the capability of the team through rigorous application of performance management
  • Works as an integral part of the shops team, being supportive and sensitive to the needs of the whole team
  • Motivates and directs both staff and volunteers to ensure high standards of performance and delivery
  • Provides development training and support for self and others including mandatory updates
  • Volunteers are a vital resource to St Wilfrid’s and it is the responsibility of all staff to treat them with respect and value their contribution
  • Works within agreed hospice policies, procedures and guidelines. Ensure all staff and volunteers adhere to them


  • Relevant retail experience
  • Worked in a customer focused environment
  • Experience of working in and supervising teams
  • IT skills
  • Excellent organisational skills


  • People Care
  • Motivation & Initiative
  • Change & Adaptability
  • Planning & Organisation
  • Analysis & Decision making Ability
  • Coaching & Teamwork
  • Leadership

How to Apply

How to apply:

Please send your completed Hospice application form and an up to date CV to:

HR Admin, St Wilfrid’s Hospice, Walton Lane, Bosham, Chichester, PO18 8QB 

01243 755183