Sales Floor Manager, Terminus Road, Chichester

Salary: circa £20’000 per annum
Hours: 37.5 hours per week, worked on a rota basis including weekends and Bank Holidays
End date: Closing date: Thursday 8th November 2018 Interview date: Tuesday 20th November 2018

We are looking for a Sales Floor Manager for our Terminus Road site.  This is a well-established Furniture Outlet and has lots of potential; the successful applicant will be involved in the development of the Hospice’s retail operation, by contributing and meeting the shops strategic and operational goals.

Reporting to the Operations and Logistics Manager you must have at least 2 years experience managing a shop.  You will be responsible for the management of the sales floor and its team of staff and volunteers in a budget driven environment, whilst offering excellent customer service.  This is a hands-on role and involves manual handling.  You must be adaptable and able to take responsibility for the shop, be IT competent and have strong communication skills as you will be required to work closely with the Donation Centre team on a daily basis and all other Hospice Retail Managers.

In addition to a friendly, inspiring and supportive working atmosphere with a committed team of colleagues, we offer employees a competitive salary with a flexible work pattern, a comprehensive benefits package which includes a generous holiday entitlement starting at 27 days per year plus bank holiday entitlement, a contributory pension scheme, or continuation in the NHS Superannuation Scheme, life assurance, access to complementary therapies, discounted gym membership plus a contributory cash reimbursement plan for you and family members.


  • Responsible for the leadership and management of the Terminus Road sales floor and sales team
  • Accountable for income and profit contribution in line with budget expectations
  • Responsible for delivering excellent customer and retail service standards



Line Manager responsibility for all sales staff (6 direct reports) and shop volunteers

Liaise with the donation centre staff /volunteers for efficient day to day management of the sales floor


Maximise profitability on all donated goods

Achieve profit expectations


Lead by example acting as a role model in service excellence

Manage day to day bookings for delivery and collections to ensure operational excellence


Manage stock through use of weekly EPOS analysis

Implement consistent stock rotation and fulfill visual merchandising standards

Ensure all items are priced and ticketed in line with STWH standards

Gift Aid:

Maximise Gift Aid income by following and enforcing STWH and HMRC guidelines

Key internal relationships:

Operations and Logistics Manager, Shop Floor Supervisor and DC Supervisor


  • Establish and maintain STWH standards and discipline
  • Recruits and select new staff and volunteers
  • Conduct 3 month and annual appraisals
  • Organise, direct and deploy staff / volunteers to achieve maximum productivity
  • Daily team briefings to communicate performance and priorities/objectives
  • Responsible for continued training and development for self and others
  • Achieve income and profit targets
  • Be aware of and communicate to the team daily/weekly/monthly sales performance
  • Contribute to Budget preparation annually
  • Work closely with the donation centre team to maximise stock availability
  • Ensure consistent pricing across category’s
  • Use EPOS system for sales analysis to inform decisions to maximise profit
  • Ensure all stock is priced, ticketed/graphiced in line with STWH guidelines
  • Take ownership to ensure retail standards are adhered to – shop layout, stock volume, cleanliness and pricing in line with STWH expectations
  • Provide and maintain a high standard of customer service leading by example
  • Answer all phone/email queries promptly, politely and efficiently
  • Resolve all customer problems maintaining STWH reputation
  • Manage Staff Rota’s ensuring effective and operational coverage within budget expectations
  • Stretch and develop the capabilities of the team and self through performance management
  • Motivate and direct staff / volunteers to consistently deliver high standards of performance and service
  • Complete all company admin to deadline and for operational efficiency
  • Complete all relevant personnel paperwork
  • Attend and contribute to meetings as and when required
  • Ensure all staff are fully conversant with basic and relevant till and admin expectations
  • Ensure all sales admin including till operations are completed in line with STWH procedures
  • Authorise staff purchases in line with STWH procedures
  • Assist with conducting staff searches as and when required
  • Promote STWH culture of excellence in patient and people care
  • Take the lead on all H&S and security for the sales floor
  • Support and promote Hospice wide fundraising activities
  • Liaise on a regular basis with the Operations and Logistics Manager
  • Maintain a safe retail environment for staff / volunteers and the public
  • Ensure all H&S check are completed to relevant deadlines and actions taken

The SWH Core Accountabilities:

  • Delivers the St Wilfrid’s culture of excellence in patient and people care
  • Takes responsibility for safe practice and awareness of health and safety and infection control thus ensuring that the Hospice’s exposure to risk is minimised
  • Challenges self and others in the team to make continuous improvement
  • Communicates clearly and regularly with their Line manager and colleagues
  • Participates in the rigorous application of performance management
  • Provides development training and support for self-including mandatory updates
  • It is the responsibility of all staff to treat volunteers with respect and value their contribution
  • Works within agreed hospice policies, procedures and guideline


  • Commercial and sales driven
  • Hands on approach
  • Team player
  • Leadership
  • Organisational skills
  • Self Motivated
  • Customer focused
  • Excellent communication skills
  • Relevant retail experience
  • Knowledge of furniture, antiques and collectables
  • Computer literate


  • People Care
  • Motivation & Initiative
  • Change & Adaptability
  • Planning & Organisation
  • Analysis & Decision Making Ability
  • Coaching & Teamwork
  • Leadership

To apply

Informal enquiries are welcomed; please contact Zara Richards, Operations and Logistics Manager, on 01243 214054 or by email to

Please send your completed Hospice application form and an up to date CV to:

HR Admin, St Wilfrid’s Hospice, Grosvenor Road, Chichester, West Sussex PO19 8FP or by email to: