Retail Development Manager

Salary: In the region of £30,000 per annum
Hours: 37.5 hours a week
End date: Closing date – 5pm on 29 November 2018. Interviews will be held week commencing 17 December 2018

A fantastic opportunity has arisen for an experienced retail manager. Reporting to the Retail Director, the successful candidate will lead and develop a multi-site portfolio of retail outlets, providing clear direction to our hard working and committed Retail team.

You’ll have a minimum of 2 years’ of multi-site retail experience, with strong commercial retail acumen. You will have a strong track record in maximising income generation and profitability in accordance with budget expectations. Good team ethics are essential with the ability to inspire and motivate others through performance management in delivering excellent retail standards and customer service.

As part of our committed team environment the working atmosphere is friendly, inspiring and supportive.  We offer a comprehensive benefits package which includes holiday entitlement starting at 27 days per year, increasing to 33 days, plus bank holidays, a contributory pension scheme, or continuation to the NHS Superannuation Scheme, life assurance, access to complementary therapies, discounted gym membership plus a contributory cash reimbursement plan for you and family members.

Informal enquiries are welcomed; please email Executive Assistant, or by phone on 01243 755804 to arrange to talk to Alison Moorey, Chief Executive.


  • Leads, manages and develops a multi-site portfolio of retail outlets
  • Maximises income generation and profitability in accordance with budget expectations
  • Develops and implements excellent retail standards through support for, and performance management of, Shop Managers and other line management reports


  • Responsible for line management of shop managers of Traditional Charity Shops (currently 9)
  • Responsible for premises of Traditional Charity Shops
  • Budgets: maximise the cost effectiveness and profitability of the above retail portfolio
  • Member of the senior staff group


The SWH Core Accountabilities

  • Promotes the St Wilfrid’s culture of excellence in patient and people care
  • Contributes to reporting of progress towards meeting relevant strategic and operational goals
  • Contributes towards ensuring that the Hospice’s exposure to risk is minimised through safe practice and awareness of health and safety
  • Challenges the department/service to make continuous improvement
  • Communicates clearly and regularly with their Line Manager and colleagues
  • Stretches and develops the capability of the team through rigorous application of performance management
  • Motivates and directs both staff and volunteers to ensure high standards of performance and delivery
  • Provides development training and support for self and others including mandatory updates
  • Volunteers are a vital resource to St Wilfrid’s Hospice and it is the responsibility of all staff to treat them with respect and value their contribution
  • Works within agreed Hospice policies, procedures and guidelines


  • Maximise the performance of Shop Managers through agreed annual objectives and shop plans
  • Encourage teamwork within the retail team environment and wider organisation
  • Maximise the appropriate use of volunteers in all aspects of retail activities
  • Lead the recruitment and selection of Shop Managers and other staff as required
  • Deputise for the Retail Director as required
  • Ensure that all Traditional shops trade their full opening hours, have adequate staff and volunteer cover and are secure and fully functioning

Product and Finance

  • Ensure that all retail units maximise the quality and quantity of stock in order to optimise sales
  • Maximise Gift Aid income through promotion and performance management
  • Ensure pricing frameworks and merchandising excellence are in place
  • Monitor daily and weekly sales trends to inform decision making
  • Analyse performance of shops, interpret results and recommend action as required
  • Contribute to the preparation of annual retail budgets, including responsibility for the Traditional shops, working with the managers to formulate budget proposals


  • Work closely with the Operations and Logistics Manager to agree and implement stock requirements for all Traditional shops
  • Work in conjunction with Fundraising, Marketing and Communications colleagues to deliver key messages and support fundraising activities
  • Lead on individual retail portfolio refurbishment projects
  • Contribute to retail projects as requested by the Retail Director


  • At least 2 years’ of multi-site retail experience
  • Excellent customer service skills
  • Numerate with the ability to understand financial data, Profit and Loss information and spreadsheets
  • A good team player with the ability to inspire and motivate others
  • Strong commercial / retail acumen
  • Good basic education
  • Computer literate
  • Car driver with regular access to own car


  • Leadership
  • Planning and Organisation
  • People Care
  • Motivation and initiative
  • Change and adaptability
  • Analysis and decision making ability
  • Coaching and teamwork


To apply

Please send your completed Hospice application form and an up to date CV to:

HR Admin, St Wilfrid’s Hospice, Grosvenor Road, Chichester, West Sussex PO19 8FP 01243 755183