Vacancies

Database & Fundraising Administrative Assistant (1)

Salary: In the region of £18,500
Hours: 37.5 hours per week
End date: Closing date – 5pm on 30th October 2018. Interview - week of 5th November 2018

An opportunity for Database & Fundraising Administrative Assistant has arisen within the Fundraising team. 

The successful candidate will support the implementation and delivery of the Fundraising strategy and activities. Act as the key point of contact to process and record all incoming donations received by the Hospice on the Fundraising Database. Ensure that all personal information is handled in strict accordance to Hospice policies, HMRC regulations and Data Protection Principles. Liaise with staff, volunteers and supporters regarding donation processing including acknowledgement of enquiries by phone, written communications or face-to-face.

This role provides the ideal candidate with a practical working environment to display their excellent numeracy and computer literacy skills, assist in processing dynamic database functions across the hospice whilst helping to promote a strong analysis and data security.

As part of our committed team environment, we offer a comprehensive benefits package which includes holiday entitlement starting at 27 days per year, increasing to 33 days, plus bank holidays, a contributory pension scheme, or continuation to the NHS Superannuation Scheme, life assurance, access to complementary therapies, discounted gym membership plus a contributory cash reimbursement plan for you and family members.

JOB PURPOSE

  • Acts as the key point of contact to process and record all incoming donations received by the Hospice on the Fundraising Database (Raisers Edge).
  • Support the implementation and delivery of the Fundraising strategy and activities
  • Ability to work individually and unsupervised on all common processes and as a supportive member of the team
  • To provide administrative cover for the general office and reception

JOB SCOPE

  • To ensure that donations and income are accurately recorded, coded and allocated to the appropriate Hospice campaign, fund, appeal or package on Raisers Edge.
  • To ensure that all personal information is handled in strict accordance to Hospice policies, HMRC regulations and Data Protection Principles
  • People: To liaise with staff at all levels staff, volunteers and supporters regarding donation processing including acknowledgement enquiries as appropriate e.g. by phone, all written communications or face-to-face.  
  • No direct reports.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Enters incoming donation batch information, and other identified income including Gift Aid, accurately and timely on to the Raiser’s Edge database. Liaising with Fundraising and Finance colleagues where necessary. 
  • Ensures that donor communication choices are accurately recorded incompliance with the Data Protection Act and the Fundraising Regulator, preparing standard and tailored acknowledgments where required.
  • To input and maintain accurate and efficient electronic and paper records, coordinating paperwork storage for auditing purposes.
  • Will support the Fundraising department by providing administrative support in a variety of tasks including enquiries, event promotion and data processing to all customer groups e.g. supporters, volunteers, patients and visitors. Produces statistical reports as and when requested.
  • Assist the General Office banking processes by producing weekly online giving and banking reports and is a Safe key-holder for the secure keeping of cash, documents and patients’ valuables.
  • Ensures confidentiality and sensitivity in the handling of all documentation, the reproduction of information and the maintenance of records in accordance with the Data Protection Act, Charity Commission and the Institute of Fundraising codes of best practice.
  • Develops and maintains a solid understanding of the work of St Wilfrid’s Hospice

The SWH Core Accountabilities:

  • Delivers the St Wilfrid’s culture of  excellence in patient and people care
  • Contributes towards ensuring that the Hospice’s exposure to risk is minimised through safe practice and awareness of health and safety and infection control
  • Challenges self and others in the team to make continuous improvement
  • Communicates clearly and regularly with their Line manager and colleagues
  • Participates in the rigorous application of performance management
  • Provides development training and support for self-including mandatory updates
  • It is the responsibility of all staff to treat volunteers with respect and value their contribution
  • Works within agreed hospice policies, procedures and guidelines

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Minimum three years in an administration, fundraising or customer-facing environment
  • Educated to A level standard or equivalent
  • Comprehensive IT skills for MS Office systems and use of contact management databases, e.g. Raiser’s Edge
  • Excellent interpersonal skills; good communication skills including excellent telephone skills;
  • Enthusiastic and flexible with the ability to organise and prioritise workloads to maintain a high degree of accuracy

CORE BEHAVIOURS (Level 1)

  • People Care
  • Motivation & Initiative
  • Change & Adaptability
  • Planning & Organisation
  • Analysis & Decision Making Ability
  • Coaching & Teamwork

To apply

Please send your completed Hospice application form and an up to date CV to:

HR Admin, St Wilfrid’s Hospice, Grosvenor Road, Chichester, West Sussex PO19 8FP.01243 755183 or HRAdmin@stwh.co.uk